Source:
https://gizmodo.com/verizon-cuts-…1834097557

"…While Verizon used to charge $ 30 for all upgrade and activation fees (a common industry practice, and one of the many ways carriers have introduced sneaky ways to increase bills), as of Thursday, upgrade fees will be reduced to $ 20 if it’s done in-app or online, CNET wrote. On the other hand, it will now cost $ 40 to upgrade or activate in a store or over a phone, which Verizon told CNET is to justify some kind of "full-service experience." And the circle of life goes on…."